FAQs

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Can’t find the answer to your question? Feel free to Contact Us, we are always ready to assist you with any questions you may have in mind.

Here you’ll find answers to some of the questions we are asked most frequently. If your query isn’t answered here, please do get in touch with us.

Q: What payment methods do you offer?
A: We accept Credit Card, Bitcoin, Western Union, Moneygram, TransferWise, and Paypal. Read more about payment method

Q: What is Bitcoin?
A: Bitcoin is a digital currency in which transactions can be performed without the need for a central bank. It is a way to break free, a way for you to pay us without asking anyone’s permission. If this is your first time hearing about Bitcoin, here’s a short introductory video https://youtu.be/Gc2en3nHxA4
Sounds awesome, right? Here’s how to get started and you can buy Bitcoin from one of these services we’ve put together for you.

Q: How do I get Bitcoin?
A: Thankfully, there are plenty of services selling Bitcoin – we’ve mentioned a few in our short guide. If, at any point, there’s a problem or you’re simply confused, please do not think twice before contacting us and we’ll do our best to help you out!

Q: What countries do you ship to?
A: We ship to almost all countries, over 150+ countries cover by Express Mail Service (click here to see) and more coverage by Registered Airmail.

Q:How will my order ship?

A: All orders will be shipped with Express Mail Service (EMS) or Registered Mail provided by Indonesian Post Office.

Q: How long will my order take to be processed?
A: We will process your order 1 – 5 business days. More info https://buyclovecigarettes.us/shipping-and-delivery/

A: How long will delivery take?
Q: The estimated delivery time is 10 – 21 business days for USA, Europe, Africa and 7 – 10 days for Asia, Australia. From our experiences, it is a bit random and we can do nothing about it. Do keep in mind that sometimes it may take longer because of many factors such as holiday events, country regulations, politics, weathers, etc.

Q: Will I have to pay excise duty?
A: Restriction and regulations varies by country but generally 1~3 carton of cigarettes (200-600 cigarettes) are the typical limits for duty-free importation. However, we can not guarantee there will be no duty or custom fee impose entering your country because regulation might change from time to time.
(update 25 May 2017 : USA and Europe only 5 pack – 1 carton per package)

Q: Do you disclose the package as cigarettes or tobacco during shipping?
A: Your order will be shipped discreetly in a plain packaging to minimize unnecessary attention from third parties.

Q: Will I get my money back or have the goods replaced if the parcel is lost or stolen?
A: Yes, we offers a 100% money back guarantee or re-send covering the price of the cigarettes (exclude the shipping cost) if the package is declare as lost or stolen.

Q: What happens if my package got rejected by customs?
A: Any package returned to us because of Customs rejection, will be resend to you for free once the package arrived in our store.

Q: What happens after I placed my order?
A: Once your placed your order, you will receive an email notification confirming your order in details and containing payment instructions. We will check whether everything is in order and one of our staffs should contact you if there are issue or just to let you know everything is fine and to proceed to payment.

Q: How do I know my order has been accepted?
A: Once your order reached us, you will receive an email notification confirming your order details. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have.

Q: How will I know whether my order has been shipped?
A: Once your order has been shipped, we will send you a dispatch notification email with Tracking Number and estimated delivery dates so you can track the delivery process.

Q: Can I change or cancel my order?
A: If your order has not yet shipped, you can request to amend or cancel your order. Simply let us know the details of your orders you wish to amend or cancel.