We have three options shipping option, FREE*, Regular and Express. All orders will be shipped using Express Mail Service (EMS) or Registered AirMail provided by Indonesian Post Office, therefore we can only ship during business days (Monday through Friday) excluding weekends and public holidays.
NOTE: Once your payment was cleared, we will immediately process your order, which may take 1-2 business days before dispatch to courier, i.e. if you order on Monday, your order should ship out on Tuesday or Wednesday.
*Free shipping only available to USA
All of our shipments include Tracking with Delivery Confirmation.
Once your order has been shipped, we will send you a notification email containing tracking number and link to the courier website so you can track the delivery process. You will need to provide identification and signature in order to receive the shipment when it is delivered to your shipping address. If you are not available at the time of delivery, they usually will try to deliver it again or leave you a notification of attempted delivery.
Please note, Regular and Free Shipping not have any tracking numbers
It may take 1 – 5 days for the tracking information to appear in the courier website and we have notice in some rare cases, the tracking information may not even update but the package was still delivered.
Customs Duty or Taxes
Over 99% of our shipments will pass through customs without being stopped and therefore our service assumes your item will be categorized for free passage through customs as above. Our estimated delivery times also assume your item is waived through customs without delayed.
Anyone who buys merchandise from outside of their country, automatically becomes an importer. Customs rules are different in every country and changes often, therefore we can only suggest (not guarantee) to ship your order according to the allowance of your country regulation. It is your responsibility to be aware of your own personal circumstances and the customs regulations of the your own country, whether will it effect the categorization of your shipment and consequently whether you will be liable to pay customs duties or local charges.
For example if you want to send 10 cartons in a single shipment, most country’s customs authority may require additional clarification on the nature of the shipment, or it might surpass the allowance in your country. Therefore if you order in bulk, we will be sending 1~3 cartons per shipment in a few days interval to ensure compliance with most country’s customs regulation for duty-free importation.